Privacy Policy

ScopeGuard AI is developed and supported by Red Dog Advisory.

Email: hello@reddogadvisory.com.au

Red Dog Advisory is responsible for operating and supporting the ScopeGuard service.

When you create or use a ScopeGuard account, we may collect:

• Your name
• Business name
• Email address
• Account and login information
• Information you provide when using ScopeGuard
• Cleaning site and client information
• Scope of works information
• Pricing and cost information
• Labour and time estimates
• Margin and profitability information
• Information contained in documents you create
• Communications with Red Dog Advisory
• Technical and usage information relating to your use of ScopeGuard.

We collect information that is reasonably necessary to provide and improve the ScopeGuard service.

ScopeGuard allows users to create and store information relating to commercial cleaning jobs.

This may include:

• Client names and business names
• Site addresses
• Site descriptions
• Cleaning requirements
• Areas and surfaces
• Cleaning frequencies
• Access requirements
• Site observations
• Labour requirements
• Cleaning costs
• Pricing information
• Proposed margins
• Scope of works information
• Client communications
• Other information entered by the user.

Some information entered into ScopeGuard may relate to individuals who are not direct users of the service.

Users are responsible for ensuring that they have appropriate authority to enter information relating to their clients, employees, contractors or other individuals.

ScopeGuard is designed primarily for business use.

Users should only enter personal information that is reasonably necessary for their business activities and use of ScopeGuard.

Users should not enter sensitive personal information unless it is reasonably necessary and they have an appropriate lawful basis to collect and use that information.

ScopeGuard is not designed as a system for storing medical information, government identification documents, financial account information or other highly sensitive personal information.

We may collect information:

• Directly from you when you create an account
• When you complete forms on the ScopeGuard website
• When you create or update scopes
• When you use ScopeGuard features
• When you contact Red Dog Advisory
• Automatically through your use of the website and software.

We may also receive information that you choose to enter into ScopeGuard relating to your clients, prospective clients or other third parties.

We may use personal information to:

• Create and manage your ScopeGuard account
• Provide ScopeGuard functionality
• Store and retrieve your scopes
• Generate scope of works documents
• Assist with quoting and pricing
• Calculate or display margin information
• Provide customer support
• Communicate with users
• Maintain and secure the service
• Identify and resolve technical problems
• Improve ScopeGuard
• Develop new features
• Understand how the service is being used
• Prevent misuse or unauthorised access
• Meet legal and regulatory obligations.

We do not sell personal information.

ScopeGuard may use artificial intelligence to assist with features including reviewing information, organising information, preparing scope content and supporting the quoting and scoping process.

Information submitted to an AI enabled feature may be processed by the technology required to provide that feature.

Users should not submit sensitive personal information to AI enabled features unless the relevant feature expressly supports that information.

ScopeGuard AI is designed to assist users with their work. It does not replace the user's responsibility to review information, pricing, scope details or recommendations before relying on them.

ScopeGuard may process information relating to:

• Labour costs
• Cleaning costs
• Estimated hours
• Pricing
• Markups
• Margins
• Profitability.

This information is used to provide ScopeGuard's quoting and margin related functionality.

ScopeGuard does not guarantee that a particular price, margin or profit will be achieved.

Users remain responsible for reviewing all calculations and deciding what price to quote to their clients.

Information associated with your ScopeGuard account and scopes may be stored using the technology and infrastructure supporting the ScopeGuard service.

We take reasonable steps to protect information from misuse, interference, loss, unauthorised access, modification or disclosure.

Access to account information is controlled through appropriate authentication and access controls.

The security of your account also depends on you maintaining control of your login credentials and the device used to access ScopeGuard.

You are responsible for keeping your ScopeGuard login credentials confidential.

You must not share your password or allow another person to access your account.

If you believe someone has accessed your account without authorisation, you should contact us as soon as possible.

We may suspend or restrict an account where we reasonably believe that security has been compromised or the service is being misused.

ScopeGuard may use cookies, browser storage and similar technologies to:

• Keep the website and software functioning
• Maintain account sessions
• Remember user preferences
• Improve the user experience
• Understand usage patterns
• Maintain security.

Some features may not function correctly if cookies or required browser technologies are disabled.

We may collect technical information about how users interact with ScopeGuard.

This may include:

• IP address
• Browser type
• Device information
• Operating system
• Pages or features accessed
• Date and time of access
• General usage information
• Technical error information.

This information may be used to maintain security, troubleshoot technical issues and improve the service.

ScopeGuard may use third party technology providers to provide infrastructure, hosting, software, artificial intelligence, analytics, security, communications and other services required to operate the platform.

These providers may process information on behalf of ScopeGuard where necessary to provide their services.

We take reasonable steps to ensure arrangements with relevant providers are appropriate for the information being handled.

Third party providers may have their own privacy policies and terms.

Some technology providers used to operate ScopeGuard may be located outside Australia or may store or process information outside Australia.

Where personal information is disclosed to an overseas recipient, Red Dog Advisory will take reasonable steps to comply with its obligations under the Australian Privacy Principles.

The countries in which information may be processed can depend on the technology providers used by ScopeGuard and may change as the platform develops.

Where practicable and required, relevant overseas processing arrangements will be identified in this Privacy Policy.

We may contact ScopeGuard users about:

• ScopeGuard updates
• New features
• Service changes
• Beta or product announcements
• Related Red Dog Advisory products and services.

You can request that we stop sending marketing communications at any time.

We do not sell personal information to marketing companies.

You may request access to personal information that Red Dog Advisory holds about you.

We may need to verify your identity before providing access.

Some information may not be available for access where an exception under applicable privacy law applies.

To request access, contact: hello@reddogadvisory.com.au

If you believe personal information we hold about you is inaccurate, incomplete, outdated or misleading, you may request that it be corrected.

We will take reasonable steps to correct information where appropriate.

You may request that your ScopeGuard account be closed.

Closing an account does not necessarily mean that all information will be immediately deleted.

We may retain information where reasonably necessary for legitimate business purposes or where required by law.

Where information is no longer required, we will take reasonable steps to securely delete or de-identify it.

We maintain reasonable security measures and procedures for responding to suspected or confirmed data breaches.

If a data breach occurs, we will assess the incident and take appropriate steps to contain and address it.

Where required by Australian law, affected individuals and the relevant regulator will be notified under the applicable Notifiable Data Breaches scheme.

If you believe we have mishandled your personal information, please contact us first.

Email: hello@reddogadvisory.com.au

We will investigate your complaint and aim to respond within a reasonable period.

If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner.

Where applicable, Red Dog Advisory handles personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.

The Privacy Policy is intended to provide transparent information about how personal information is managed, consistent with the requirements of APP 1.

ScopeGuard is an evolving software product.

We may update this Privacy Policy when our services, technology, information handling practices or legal obligations change.

The latest version will be published on the ScopeGuard website.

We recommend reviewing this policy periodically.

For privacy questions, access requests, correction requests or privacy complaints, contact:

Red Dog Advisory
Email: hello@reddogadvisory.com.au

ScopeGuard AI
A Red Dog Advisory product.